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| Vibcom offers a wide variety of services. |
Vibcom believes that
in order to achieve total customer satisfaction services available
before, during and after commissioning of the equipment are important.
These services will ensure successful project implementation and
long-lasting operation. |
Services may start
right at the very preliminary stages depending on the size of the
project. Factory Acceptance Testing takes place initially to ensure
that the equipment meets the customer's objectives. |
Site services are
also offered as part of a turn-key package, including installation,
commissioning and training. |
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| Telecom
Professional Services |
If you are migrating
your WAN data connection to Carrier Ethernet, if you are switching
to a new L2 bridged VPN, or if you plan replace your POTS/ISDN telephony
by a VoIP service, or if you simply need the opinion of an expert,
there are several serivces that Vibcom with the support from ALBEDO
Telecom can offer. |
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Reduction of telecommunications
bill by selecting the best operator and the right service |
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Provision of service level guarantees by means
proper SLA definition and monitoring |
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QoS analysis of VPN connections across remote
sites |
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Network pre-qualification for VoIP or IP Video
to find potential bottlenecks |
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Identification and configuration of the necessary
elements to deploy VoIP or IP Video |
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Performance monitoring
in packet switched networks has become central issue to guarantee
a transparent and fault free service provision. We can offer ALBEDO
SL.Audit, and ViP.Audit
for auditing and pre-qualification of IP services that can be adapted
to suit every customer requirement. The auditing services are also
suitable for permanent monitoring. If you choose this service mode
you will get periodic reports and e-mail alerts that will keep you
informed about SLA violations and transient service degradations. |
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Both enterprises
and service providers may avail of the benefit from our auditing
and monitoring services. Enterprises may use SL.Audit, and ViP.Audit
to choose the best operator and service or check compliance of SLA
while telecom operators may use them as a value-added option to
their offers to businesses. |
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| Synch
Audit : |
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| Health check
of your network |
The introduction
of more stringent industry standards has led to the need for greater
control of synchronisation to ensure network reliability and stability.
Some forms of testing are aimed at determining the quality of transmission
without adequately addressing the cause of errors due to clock instabilities. |
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Telecommunications
equipment manufacturers are now required to measure the performance
of SDH equipment using parameters that were not specified
by previous standards. MTIE and TDEV are now recognised by
ETSI and ITU-T as the synchronisation quality parameters.
Essential tool for any telecommunications network The Oscilloquartz
SyncTester provides an invaluable health check on the efficiency
of connections to other networks, locates weak spots and potential
problems that may affect the flow of traffic.
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Together with
WinSTS, the SyncTester enables network managers to carry out
network stability tests (long and short term), to assess the
quality of references from other carriers and to characterise
the performance of network element clocks. |
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SyncTester
has the unique ability to measure output wander, due to pointer
patterns, over long periods of time (e.g. days or weeks),
relating to very low clock offsets between SDH multiplexers.
The unit can be used in a number of different ways, either
as a portable unit or at a fixed point. |
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| Typical applications |
In figure 1,
a 2.048MHz reference generated by SyncTester’s internal
reference is applied to the G.812 clock. The outputs from
the G.813 clocks are then measured against SyncTester’s
reference to determine the transfer characteristics at each
stage of the SDH synchronisation reference chain. |
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Figure 2 shows
the SyncTester used in a PDH environment to assess the long
term stability of the network. |
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The application in figure 3 is of interest to telecom operators
who derive synchronisation references from other carriers,
thus ensuring that these references are suitable for their
needs. |
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| Rental
Services : |
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Vibcom offers telecom
test equipment like SSU, GPS Receiver, Sync tester, 2Mb testers,
IP Probe…… on rental basis. |
| Vibcom's
Expertise : |
Service centre:
well-equipped with internationally trained engineers to support
Indian customer¹s requirement of installation and service
back-up. We operate with the use of sophisticated test instruments
for fault analysis and repairs. |
Our Service
Centre is approved by TEC and we also have a valid infrastructure
certificate recommending our credibility and technical support. |
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| We are quick to respond to any customer
queries/complaints to their satisfaction. |
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| Maintenance Supervision
and Warranty Support : - |
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1. |
Purpose
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Vibcom
commits to efficient support in order to assist customers
to derive maximum benefit from the operation of the
equipment supplied. |
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The support
covers quick and reliable assistance with systems operations,
remedial services for hardware components, the elimination
of reproducible errors that deviate from specifications
in the latest unmodified releases of software, maintenance
and other services. |
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Vibcom support services provided
comprise the modules described hereafter. |
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2. |
Support
Module Descriptions : |
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Under
our standard business practice, customers are offered
around the clock on-line access to important product
and company information, such as product documentation,
release notes, and application notes. |
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Under
this scheme, customers can also address technical and
product related questions to Vibcom via e-mail ( info@vibcom.net).
Questions will be answered on a best effort basis, typically
within one to three working days. |
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| 2.2
Co-operative Fault Recovery Service (CFR) |
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This
service provides interactive assistance via e-mail,
telephone, or fax for remote diagnostic of a trouble
situation required by customers in the normal course
of operation and maintenance of the equipment. Vibcom
will provide standard forms for reporting such incidents. |
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Response time Commitment
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Incident Severity
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Critical : Within
2 working hours |
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Major : Within 4 working
hours |
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Minor: Within next
working day |
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| 2.3
On-site Diagnostic & Remedial Service (SDR) |
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This
level of service support coverage ensures the rapid
and predictable deployment of on-site intervention for
incidents which cannot be resolved by remote diagnostics
support (CFR) or for which customer’s own service
/ technicians are not positioned to undertake required
remedial action. |
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Response time Commitment : |
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Incident Severity : |
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Critical : Within 48 hours |
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Major : Within 2-3 working days |
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Minor: Within 5-10 working days |
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| 2.4
Software Support Service (SWS) |
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| 2.5
Definition of Severity |
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For the purpose of severity
of faults or service incidents shall be defined as follows: |
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“Critical”:
An error that creates a condition, which makes impossible
to operate the system. |
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“Major”:
An error that creates a condition, which makes difficult
the performance of one or more critical functions of
the system, but which can be circumvented or avoided
on a temporary basis. |
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“Minor”:
An error that does not impair the performance or continued
performance of one or more critical functions of the
system. |
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